Shipping Policy

COVID-19 UPDATE

Due to the heavy impact of the covid 19 epidemic on the freight sector, our goods may be delivered to our customers later than expected. We are very grateful that you continue to support us during this difficult time. We will try our best to deliver the goods to you as soon as possible. In case you have a delivery delay, or delay in receiving tracking please don’t worry, contact us whenever you need assistance, we are always by your side.

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We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Please Note: Estimated Ship Timelines Does Not Include Handling/Production Time!

Delivery Time = Handling time + Transit time

(Order cutoff time): 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

All our products are made as ordered just for you, so they will be put through a production process, therefore there will be a Handling Time on them.

ESTIMATED SHIP TIMELINES*
FREE SHIPPING ON UNITED STATES

Handling time: 1 – 2 Business days (Monday to Friday)

Transit time: 5 – 7 Business days (Monday to Friday)

If your shipment does not arrive e.g., lost in transit, please contact us ASAP and we will sort it out for you.

IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.

Contact Us:


Phone: +84 97 853 53 58
Email: contact@gempose.com
Adress: 29F Hai Ba Trung, Hang Bai, Hoan Kiem, Ha Noi 100000, Vietnam